Delivery Management
Expand your reach beyond your doors. Manage delivery zones, set fees, offer free delivery promotions, and track delivery orders from placement to doorstep.
What Is Delivery Management?
Delivery management lets you offer home delivery as an order type alongside pickup and dine-in. Define your service area, set delivery fees, and let customers order for delivery directly through your digital menu - all without third-party platforms.
Combine delivery with other features: scheduled delivery orders, free delivery promotions for orders above a threshold, and detailed delivery address validation. Customers enter their delivery address at checkout and see if they are within your service area.
Why Offer Delivery?
Expand Your Reach
Serve customers who cannot visit your restaurant. Reach an entirely new audience without additional locations.
No Third-Party Fees
Own your delivery channel. No 15-30% commissions to third-party platforms eating into your margins.
Control the Experience
You control the entire customer experience from ordering to delivery - packaging, timing, and quality.
Delivery Promotions
Offer free delivery on orders above a threshold. Drive larger orders with strategic delivery fee promotions.
How Delivery Works
Enable Delivery
Turn on the delivery order type in your venue settings. Define your delivery area description.
Set Fees
Configure delivery fees. Create free delivery promotions for orders above a minimum amount.
Customer Orders
Customers select 'Delivery', enter their address, and complete checkout with delivery fee included.
Track & Deliver
Manage delivery orders from the admin dashboard. Update status as orders progress to delivery.
Delivery Features
Delivery Area Management
Define your service area so customers know if delivery is available to their location.
- Text-based area description
- Displayed at checkout
- Address input validation
- Delivery notes field
Delivery Fee Control
Set delivery fees and offer free delivery promotions to encourage larger orders.
- Configurable delivery fee
- Free delivery promo codes
- Fee displayed in order summary
- Minimum order for free delivery
Delivery Order Tracking
Track delivery orders through every status: confirmed, preparing, ready, out for delivery, delivered.
- Full status flow for delivery
- Out for delivery status
- Customer status updates
- Admin dashboard management
Scheduled Delivery
Customers can schedule delivery orders for a future time slot within your operating hours.
- Future time slot selection
- Operating hours respected
- Date and time displayed in order
- Next 7 days of available slots
Delivery Use Cases
Restaurant Delivery
Offer delivery directly from your restaurant without third-party platforms taking commissions.
Dark Kitchens
Delivery-only operations that need efficient online ordering without a physical storefront.
Catering
Deliver large orders for events, parties, and corporate lunches with scheduled delivery times.
Meal Prep
Weekly meal prep delivery with scheduled orders for regular customers.
Bakery Delivery
Deliver cakes, pastries, and bread orders. Customers schedule delivery for special occasions.
Grocery Delivery
Small grocery or specialty food stores offering delivery to nearby customers.
Own Your Delivery Channel
Third-party delivery platforms charge 15-30% commission on every order. For a restaurant with typical margins of 5-10%, these commissions can turn profitable orders into losses. Direct delivery management lets you keep your revenue while reaching delivery customers.
Customer Relationship Ownership
When customers order through third-party apps, the platform owns the customer relationship. They control the data, the communication, and the experience. With direct delivery, you own everything - customer data, communication, and the ability to build loyalty.
Flexible Delivery Options
Every restaurant has different delivery needs. Some deliver within a few blocks, others across a city. Some charge flat fees, others offer free delivery above a threshold. Our system adapts to your specific delivery model.
Integration with Other Features
Delivery works seamlessly with other platform features. Free delivery promo codes, scheduled delivery orders, real-time tracking, and email notifications all work together to create a complete delivery experience.
Ready to Start Delivering?
Set up delivery and reach customers beyond your doors - commission-free.